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FAQs

Animal Care

My cat/dog is missing. What do I do?
We’re sorry to hear your pet is missing, we understand this is a very stressful time. Please call our reception team on 0131 669 5331 between the hours of 9am and 4:30pm, Monday-Saturday. They will take more details from you be able to let you know if your pet arrives into our care. Alternatively, visit our Lost Pets page for further advice. Please note that due to the high volume of requests of this nature, unfortunately we can’t share photos of lost pets on our social media pages but we can give you advice to help you find your lost pet.

Could you recommend a trainer for my pet?
Please get in touch with the team here at the Home to get advice on how to choose a trainer, behaviourist or dog walker that works best for you, we would be happy to help. Please call our reception team on 0131 669 5331 between the hours of 9am and 4:30pm, Monday-Saturday.

I have seen a stray cat/dog. What do I do?
If you think that you have seen a lost or stray dog, please contact your local dog warden in the first instance however if they can’t be reached then contact the police who will bring the animal to us. If you think you have seen a lost or stray cat refrain from picking it up or moving it immediately. Look to see whether you think the cat looks in distress, is injured or is unwell. If you’re concerned, then contact us here at the Home for advice on 0131 669 5331. You can find out how to contact all of the agencies involved with lost pets on our Lost Pets page. Alternatively, if you have been able to get the animal to a safe carrier/car, you can drop the animal off with us at 26 Seafield Road East, Edinburgh EH15 1EH from 9am – 4pm, Monday – Saturday.

Do you provide vet services?
All of our dogs and cats receive the best quality vet care before they are rehomed however we aren’t able to provide vet care to members of the public and their pets. Please call our reception team on 0131 669 6331 between the hours of 9am and 4:30pm, Monday-Saturday for further advice on vets available in your area.

 

Rehoming

Why do you have so few animals on your website that are suitable to live with children?
The Home takes in animals from a variety of sources, many of whose backgrounds are unknown. Our policy is only to rehome a pet to a family with young children, where we can be confident that the pet has previously lived successfully with children, or where we know that the dog or cat would cope living with a family. This decision is based on behavioural assessments done at the Home and is based on the individual dog or cat and their future care needs. A visit to us is highly recommended, as our rehoming team can talk to you about your family and lifestyle and recommend any suitable pets that we have on site. You are welcome to call us on 0131 669 5331 to discuss pet availability in advance of your visit, but please note that pets can only be retained in person following a rehoming application.

Can I take an animal home on the same day?
It’s more than likely that you’ll visit the Home more than once before taking your new pet home. It can take a few visits to make sure that you are bonding well with your pet and it’s vital that we ensure it’s a good match. Find out more about rehoming an animal here.

Do you foster?
Due to limited resources we do not currently offer a pet fostering scheme. However, if you are thinking of rehoming, please visit us at 26 Seafield Road East, EH15 1EH and we would be happy to help you find your forever companion.

Do you put animals down if they don’t get rehomed?
Edinburgh Dog and Cat Home will never put a physically or mentally healthy animal down, and where there is hope of finding a forever home, we will never give up trying to find it, whether this takes weeks, months or even years.

What are your requirements for rehoming?
When you visit us at Edinburgh Dog and Cat Home, you’ll be asked to fill out an interest form – this will help our staff to match you with a suitable animal. Once you’ve seen an animal you’re interested in, our staff will ask for more in-depth information such as about your history with pets, and what sort of environment the animal will be living in. If our staff feel you’d be a good match for that animal, and you meet the animal and it goes well, you’ll need to provide proof of ID, proof of address, and be able to prove that you are allowed pets in your home. We also ask that any other members of the household where the animal will be living come to meet them before rehoming to be sure it is a suitable match for everyone. You can find out more about our rehoming process on our website here.

I would like to rehome my pet. What do I do?
The decision to rehome your pet is never easy. If you are thinking of rehoming your dog and cat, please call us on 0131 669 5331 and our staff can talk you through our surrendering process. Alternatively, please find further advice here.

I’m looking for a specific breed of dog or cat. Which breeds to do you have?
Edinburgh Dog and Cat Home sees dogs and cats of all breeds, size and shape come through our door and the availability of our animals can change on any given day. We would recommend that you make a visit to the Home, and discuss your breed preference with our expert staff, who will also ask you a series of questions about your living situation and lifestyle. They can then show you want animals we have available that meet these requirements. Please note that our staff will endeavour to make the best possible match between animal and human, so may offer you the chance to meet animals that are not the breed you had in mind.

I’m not keen on any of the current animals on the website. Are these the only ones you have available?
Due to the nature of our intake and rehoming service, the animals that we have available for rehoming can change on any given day. Many animals are retained for rehoming before they are actually ready to leave us – for example if they are undergoing veterinary treatment – and therefore may never make it on to the website to be advertised. Even if you don’t see your perfect match on our website, a visit in person to the Home is highly recommended, and more than one visit may be required. Our rehoming process ensures that we make the best possible match between animal and human.

I want to rehome a puppy/kitten. Do you have any?
The Home intakes animals of all ages, breeds and sizes, and on rare occasions this includes kittens/ puppies. We rehome kittens and puppies on a first-come first-serve basis, following assessment as part of our usual rehoming process. If you are interested in rehoming with us, a visit in person is essential.

 

General

How many dogs and cats do you have on site?
At any one time we can be caring for around 20 cats and 80 dogs. Some of them are undergoing medical treatment and some may need additional training before they are ready to be rehomed. It’s always best to visit the Home if you’d like to rehome an animal as we won’t have all of our dogs and cats on our website.

Do you take animals off-site at any time?
We will occasionally take our dogs, on lead, to the nearby Portobello beach as part of their training programme. Further off-site opportunities, such as media appearances, are assessed on a case-by-case basis, weighing up the publicity benefit to the animal, and their ability to cope in the situation. For further information, please contact our media team on 0131 669 5331.

I’d love to update the staff on how my pet is doing. How can I get in touch with you?
We love hearing your updates, it means so much to the team to hear how well your new companion is settling in! We have a Facebook group dedicated to those who have rehomed pets from us. Please feel free to join the group here.

I surrendered my pet to the Home. How can I find out how they are doing?
Where it’s not common practice for us to give information on a pet once they’ve been surrendered to the Home, we occasionally provide updates, depending on the circumstances. Please phone our reception team on 0131 669 5331 and we can talk this through with you.

 

Fundraising and Donations

Do you accept dog and cat food donations?
We are very grateful for the donations that we receive and use as many of these as we can in our animal care. While we use a specific brand of dog food, Royal Canin, as it’s extremely important to keep animals on a consistent diet especially in a high-stress kennel/cattery environment, we heavily rely on donations of cat wet food. Our rehoming cats take particularly well to wet food in jelly, any brands from major supermarkets along with Whiskas and Felix go down very well. Some pets may be on specialty diets for weight loss/allergies or sensitivities, so it is imperative we can give them a consistent, healthy and balanced diet. Dog and cat treats are very welcome and appreciated as these are not only used in the kennel and cattery environment, but our training and enrichment programme relies heavily on tasty treats to help with their learning, and can be purchased for our pets on our Amazon wish list. Any food donations that cannot be used in our kennels or cattery may be used in our Pet Foodbank.

Does the Home receive any Government funding?
Edinburgh Dog and Cat Home does not receive any Government funding and relies largely on donations made by our supporters as well as fundraising events and activities.

Do you accept donations of bedding?
Our dogs and cats are always needing soft bedding and we are very grateful to accept these donations, however we can’t take feather duvets. If you have a large donation of bedding to give to us please do give us a call in advance so we can work out storage space as this is limited on site.

We currently do not accept pillow donations.

Do you accept used pet toys & accessories?
Yes, we are always grateful for donations of pet toys and accessories. We accept both new and used but please ensure that any used toys and accessories are still in a good condition.

Can you pick up donations?
Unfortunately, due to limited resources, we are currently unable to provide a pick-up service for donations. Donations can be dropped off at the Home or at our Stockbridge charity shop. Visit our Contact Us page for our addresses and opening hours.

Can I donate shredded paper?
We are delighted to accept shredded paper donations, which some of our dogs need for bedding. However, we do ask that it is the long strip kind, as the cross cut type can clog our drains.

I’d like to raise money for the Home. How do I get started?
Thank you for your support! There are a number of ways you can raise money for the Home, from sponsored runs and challenge events, to bake sales and craft mornings. For ideas and to get started, visit our fundraising pages.

I’d like to walk a dog or come in and pet a cat. How do I apply to volunteer?
There are lots of different volunteering roles at the Home that all contribute and help us achieve our mission. You can find out how to apply to volunteer on our volunteering page. Please note that we are not currently accepting kennel volunteering application while we review this service.

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