Across the winter period (November to December 2024), we will recommence our work with an external telephone fundraising agency QTS as part of our Winter Appeal. The agency will be calling approximately 3,330 of our supporters to thank them for the support they have previously shown and ask if they would like to donate on a regular basis by setting up a regular donation. We will also be calling approximately 2,170 of our current regular donors to thank them for the support they have given so far. QTS will only call existing supporters who have given us consent to contact them by telephone. If you wish to update your preferences or speak to anyone about this, please contact our team on 0131 669 5331 or via email at fundraising@edch.org.uk
Supporter satisfaction is very important to us, and every call will be recorded for training and monitoring purposes to ensure you get the best possible experience with our telephone fundraisers. This will allow us to listen to any feedback and concerns you might have so we can to improve your future experience.
Rest assured; your privacy is paramount to us. We adhere to strict data protection policies, and your personal information is handled with the utmost care. We will never use your call recordings for any purpose other than improving our fundraising practice.