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Fundraising Practises

We work hard to adhere to our strict standards of honesty and integrity here at Edinburgh Dog and Cat Home. That’s why we take extra care to make sure that our fundraising practices are above reproach from top to bottom.
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Award-Winning Fundraising

Everyone in our award-winning fundraising team is a member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising, which means you know you can trust both how we raise funds, and what we do with them.

Heart-to-Heart, Door-to-Door

We’ve worked with an external fundraising agency SMILE since May 2019, raising funds and sharing our story door-to-door. Door-to-door fundraising is a cost-effective way to raise money and, because we need a massive £2 million a year to run, every door we knock on directly helps a dog, cat, or the people that love them. 

We also set up stands in local venues. We’ve found that telling our story in person seems to hit home a little harder and usually means more donations, gifts, and other public support. We promise every single member of staff involved in public fundraising activity receives the appropriate training, both in terms of our message and speaking with the public. We’ve even updated how you can donate so it’s all contactless. Should you wish to donate in person, you are welcome to visit the Home – please see our opening hours here.

Where We're Working
How Does This Help the Home?

Since 2019, we recruited over 4,000 new regular donors through door-to-door fundraising. And, because we receive no regular government or statutory funding, this kind of support does wonders. This is a cost effective, low risk method of generating essential income. This means we can keep providing the dogs and cats we care for with the food, healthcare, training, bedding, and endless other bits and pieces they need every day.

All Above Board

We work with fundraising agency SMILE Ltd to carry out our door-to-door fundraising.

Staff will always be in branded Edinburgh Dog and Cat Home uniforms and wearing an ID badge. They’ll have official reading materials and a tablet which is used to sign people up for donations. You’ll never be asked for a one-off donation, a cash donation, or a cheque.

If you’re suspicious about the legitimacy of a fundraiser, call us on 0131 669 5331 (Monday to Friday, between 9am and 4.30pm) and we’ll be able to address your concerns. Or, alternatively, you can send your questions to fundraising@edch.org.uk.

How’s it Regulated?

SMILE’s team are members of the Chartered Institute of Fundraising. As well as being regulated by the Fundraising Regulator, they’re monitored by the Chartered Institute of Fundraising Compliance, too.

We’re part of the Good Fundraising Guarantee, which means we guarantee our fundraising is legal, open, honest, and respectful at all times. To find out more please read our fundraising guarantee.

Any Questions?

If you’d like any more info, don’t hesitate to get in touch with the details below. Remember to include your name, address, and contact number so we can get in touch as soon as possible.

Contact our team on 0131 669 5331 or email fundraising@edch.org.uk.

Telephone Campaigns

Throughout the year we run telephone campaigns to supporters who have provided us with their phone number.

We will update you on our upcoming Telephone Campaigns in due course. 

Why do we call you?

We only call supporters who have given us permission to do so and who have provided their telephone number. This form of communication gives us the opportunity to provide a personalised supporter experience, where we can update you on our work, fundraising practises and thank you for your support. You can choose to end the call at any time. 

Do we record calls?

All our calls are recorded for monitoring and training purposes. This allows us to ensure the quality of our calls and constantly improving supporter experience. Please be aware that we only store call recordings for six months. 

What number will you call from?

The telephone number we call from is 0131 669 5331. 

When will you call?

We only make calls between specified time frame: Monday-Friday between 10am and 6pm 

I want to stop receiving calls

We understand and respect, that you might not wish to receive the calls from us. If that’s the case, please do let us know either by calling our team on 0131 669 5331 or contact us via email fundraising@edch.org.uk 

Alternatively, if you do receive a call from the number above, just let the caller know that you don’t want to hear from us by phone again in the future. 

Any questions?

If you have any other questions or queries please do not hesitate to contact our team on 0131 669 5331 or email fundraising@edch.org.uk. Please remember to include your name and contact telephone number so that we can call you back.  

We realise that sometimes we might get it wrong, and we truly value all feedback about our work. We believe that complaints are an opportunity to learn and improve and it is important that you tell us so we can deal with any situation as quickly as possible.  

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Need more advice? Our helpful team are on hand to support you.

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